Newsflash

Live background piano (or organ), I can do it for you. Light Bach, Mozart, and Beethoven might increase the helpful brain activity of your guests without them even thinking about it. I can also do beloved hymns.

Home

There are some words that carry almost automatic misleading connotations in America. One of those is the word, "Why." Common American usage of this word as a question likely has no intention at all of collecting data or information about the reasons related to the question. We have come to use "Why" for other reasons. Try these.

"Why don't you take that course on listening that's advertised for next weekend?" You can practically feel the opinion and advice oozing out of that question. If you try to answer with reasons, there will probably simply be more advice where that came from.

"Why can't you listen to me?" "Why can't you look at me when I'm speaking to you?" Do you hear the demand or command in this? Perhaps you can even hear the demanding tone of voice used. No answer giving reasons is expected or accepted.

"Why on earth would you ever want to talk to you mother in that tone of voice?" In this case the use of the word "Why" borders on punishment or shame. Here again no reason answer will likely be heard.

The word "Why" is so commonly misused that it now almost automatically raises defensiveness in the other person. For this reason, I urge Americans to stop using the word altogether. See it as a red flag to signal miscommunication of some sort. When I hear it I ask myself to stop and analyze what is really being said.

When indeed you do want to gather information to understand the reasons for something, you could say something like, "Why did you cut that client off in the middle of the sentence?" The problem is that your superior who is demonstrating sales to you that day might hear this question as accusatory or impudent, and the communication would falter right there.

When you want to gather information, try inserting the words "wonder" and "reasons" into your sentence. "I wonder what were the reasons behind your decision to cut that client off in the middle of the sentence." This aims at being a true statement of your intent with as little baggage as possible. If you inflect it as a statement rather than a question it is better yet and leaves the other free to answer or not answer or to think about the answer before giving it.

"Why" can be an effective communication stopper.

Last Updated (Thursday, 20 May 2010 09:44)

 

I want you to ask yourself, What do I mean by this question? What is the bottom line of my motivation for asking this question? What do I hope to get in a response to my question?

Question your own questions.

In America we have become accustomed to using questions for other reasons than mere information gathering.

  • We use a question to tell another person what to do: What's wrong with going to work at MacDonald's for awhile?
  • We use a question to add guilt to another person: Whatever made you talk like that in front of her?
  • We use a question to shade the truth: What did you mean by saying that, when just a bit ago you said the opposite?
  • We use a question to posit a polarizing choice: Are you going to stay in here and be lazy or get up like a man and mow the lawn?
  • We use a question to invite confidences (for gossip or manipulation): So what do you think of the new manager? Didn't I hear you wanted that posiiton?
  • We use a question to remind and bind: What about that trip to Vegas you said you we would take?

After you've questioned your own questions and discovered their real motive and expectations, then re-do each question as an I-statement. Listen to each I-statement to hear how much more inviting to continued conversation it sounds. Questions can be conversation stoppers.

  • I wonder what you've learned about working at MacDonald's for awhile.
  • I didn't like the way you talked in front of her.
  • I want to understand how you see this. Please try me again. I'm listening.
  • When I see you mowing the lawn, I think, "What a man!"
  • I can imagine you're feeling disappointed now. I think I heard that you wanted that manager position.
  • I still want that trip to Vegas we talked about.
 

Yes, these two keys are both golden and work like magic. One man told me his son's acting-out behavior cleared in two weeks' time and his vocabulary blossomed, when he began using only the first key. One woman told me her foster-care home changed its atmosphere for the much better, when she gave each child the second key. This is found treasure. You were lead here today.

First Key: Listen More

That's right. Intentionally give the basics of focused attention: eye contact, less distractions, no agenda, time. You are investing in the future of your communication with this person, the success of your relationships, career, home, community, and nation! Though you may feel urgency to proceed on your own matters, if you can suppress that urgency for a few moments, your own matters will go better later. Your own matters don't matter until the other person knows he or she matters to you. This is listening as a gift, mere listening, calm connecting, quiet presence. It's the first magic key to communication.

Second Key: Say "I"

Statements that begin with the pronoun "I" can be and seem much more honest, open, and connecting than almost any other structural element of communication. Think back to the last intense or troubled conversation you had and consider what you would need to do to change your questions and you-statements into I-statements. Merely changing the structure of your language often requires a much deeper introspection to discover what it is that you really feel and want to express. This is good for your communication future. When you give honesty, openness, and true connecting, you thereby invite the same in return.

Now you've found the treasure. Carry it with you today.

 

It's fun to work with a partner in these little exercises to notice how you notice nonverbals in your communication.

First Exercise: Say "Oh." Then say, "Oh," to indicate disappointment. Then say, "Oh," to show surprise. Next say, "Oh," as a question. Now give, "Oh," as romantic bliss. This exercise is meant to show beyond any doubt that non-word elements do matter in communication--tone, facial expression, body stance, gestures.

Second Exercise: Open the attached list of a sampling of common non-verbal elements. If you have the time, rate each item with a plus (+) or minus (-) signaling whether this item done by another person while talking makes you more open or not so open to the communication from that other person.

Open or not open is only one of a million and more implications of each of these and more non-verbal elements. This is sampling I use to teach the value of talking about nonverbals while we're talking.

Ask your partner in this exercise to rate each item with the same markings you used. Then share your highest plusses and your deepest minuses, talking about why you react to this or that item differently.

I think you will observe with me that it's very easy to mistake the meaning of another person's nonverbals. So whenever I say in this course to notice nonverbals, I mean notice them by bringing the nonverbals to verbal status. Talk about them and what they mean in the specific setting, the specific communication incident.

In any communication incident, it is a temptation to quickly move on assuming I know what that person means. But in a treck toward honest relationships, one must seek to understand the other's nonverbals even when they are different, with different meanings, from one's own.

Last Updated (Monday, 05 July 2010 11:38)

 

I find this fascinating, and I believe it: What I see, I become.

So let’s paint more bright pictures of what we want to be and hang them on the walls of our minds. Let’s intentionally set aside quiet excursion-time in this gallery. Here are some of my pictures:

Clean, rich blood flows through my body.

Energizing oxygen touches and loads onto every cell in my body.

The food I eat glows with gifts for me.

Poisons and disease find no place in my body.

My body expells all bad things in sweat, breath, feces, and urine.

I’m pushing my body off, away from things harmful to me.

I’m handing my worry and stress to God on a platter.

Several different pictures show possible good motives for what a person did that hurt me. Some pictures show specific optimum results for difficult situations. Several pictures show details of the Ten Commandments in real life, mine and others. There’s a picture for each day showing myself in that day strong and happy in Jesus.

You don’t have a full gallery yet?

One painting in progress is all you need to be changed by faith!

Last Updated (Monday, 03 May 2010 21:07)

 
More Articles...