Listening is not the same as fixing the stated problem
- Category: Wilma's Wake Minders
- Published: Saturday, 02 April 2016 09:42
- Written by Wilma Zalabak
- Hits: 2572
If i jump to fixing your problem and skip listening to you about it, I may have missed your point. If I focus on the immediately apparent solution and forget to focus on listening to you, I may have given you less than you needed. If I try to "fix" you, I have not gifted you.